For any company making deliveries or collections, there may be times where you need to use a third-party or subcontractors to complete jobs on your behalf.
Whether you normally deliver your own goods in your own fleet and need some ad-hoc help to deal with increased demand, or you’re a business that relies on third parties as part of your business model, subcontractors can fit seamlessly into your operation with Stream.
Stream makes it easy to give access to subcontractors without having to provide them with a full Stream account.
Use Stream’s subcontractor functionality to create partner profiles for all your regular subcontractors, contact them via email through Stream and then assign jobs to them.
Then get information back from subcontractor companies about each delivery or collection completed.
Even if you don’t use subcontractors on a day-to-day basis, you may still turn to third parties to cope with extra demand during peak periods (for example, in the run-up to Christmas).
Just as with those who regularly use subcontractors, you can use the same functionality on an ad-hoc basis.
A guide to working with subcontractors, couriers or 3PLs in Stream – without their drivers having to download the Stream Mobile App:
Define the third-party in Stream
You can set up third-party subcontractors companies as ‘business partners’ in Stream, and set them as a subcontractor.
Communicate through Stream
Quickly and easily communicate with subcontractors, to decide which one to use and assign them to and order, by sending an email using a template within Stream.
You can email multiple subcontractors to find out is best able to fulfil the order.
Once you’ve decided on the most appropriate subcontractor you can assign the order to them for fulfilment in Stream.
Identifying Subcontractors in Stream:
When using Stream, you’ll be able to identify orders to be fulfilled using subcontractors when you see the icon pictured below:
Give subcontractors access to their orders
You have the option to give subcontractors access to the order they’re handling in a portal view in Stream. They can only view the orders they’re assigned, and have access to view and search their orders.
Through their Stream access, they can update order statuses/events without the driver having to download the Stream App.
Update order status in Stream
We always recommend using the Stream App where possible as the information is more accurate, information is visible in Stream tracking in real-time, the Stream App collates driver GPS positioning and more POD information can be captured at the time of delivery such as photos etc.
Subcontracted drivers may be reluctant to download a new app just for one job, though.
In those cases, subcontractor companies are able to log into Stream and update the order status within the order details panel.
This keeps all your order information in one place, and ensures consistent data entry, even when using a third-party to fulfil an order.
As far as the end consumer is concerned, they don’t know anything different from a normal Stream order!
Stream subscribers can set up subcontractors from their Stream account, but we recommend you speak to our Stream Support Team to help you get the functionality set up.
Contact firstname.lastname@example.org for more information.