Each Stream user accesses the Stream solution using their home or dedicated company network, and, depending on the policies enforced on those networks, there may be extra steps needed to ensure our full service can be successfully accessed.
For instance, we are aware that for some customers using the Stream API or Webhooks to receive responses, your network may need to designate our servers as ‘trusted’.
One way this can be achieved is by ‘whitelisting’ our IP addresses, to prevent networks from blocking communication with Stream.
If this is something you are facing, we recommend whitelisting the addresses detailed below.
Stream IP Addresses to Whitelist:
The Stream addresses that should be whitelisted are as follows:
As the process of whitelisting IP addresses is specific to your network, your networking team will be able to determine if it is needed and set this up if required.
Processes affected by this
Without whitelisting our IP addresses, API responses and webhooks may be blocked by your network, preventing these from functioning as intended.