Our Privacy Policy

Last Updated On 25-Oct-2023
Effective Date 25-Oct-2023

StreamTech Ltd, the developers of Stream and Turn are committed to protecting and respecting your privacy.

StreamTech Ltd, is a company registered in England and Wales with company registration number 11880786. Our registered office is 4-6 Kerry Hill, Horsforth, Leeds, West Yorkshire, LS18 4AY.

This Privacy Policy describes the policies of StreamTech Ltd on the collection, use and disclosure of your information that we collect when you use our website ( https://go2stream.com/ ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

What information do we collect about you?

We will collect and process the following personal information about you when you provide us with information when filling out a request a demo or trial form, contact us form, signing up to our email newsletter, or adding your details on our live chat application:

  1. Name
  2. Email address
  3. Company name
  4. Telephone or mobile number (optional)
  5. Product or service you are interested in.

Information collected by us:

This website uses Google Analytics, Google AdWords and Google Display Network, Zoho Live Chat and Canddi to monitor its visitors to better understand how they found the website and how they use it.

To learn how Google uses the personal data it collects about you, please refer to their Privacy and Terms site.

We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses and location data. This can include information about your location, the type of device you are using and your online browsing history. If you would like to know more about our use of cookies and how to manage them, please read our Cookie Policy.

Information from other sources:

We work closely with third parties (for example business partners, Google and search information providers) and may receive information about you from them. This may be combined with other information you provide to us, as described above.

By downloading and using our applications:

Our mobile applications obtain the information you provide when you download and register them.  Registration with us is mandatory in order to be able to use the basic features of the applications.

In addition, our applications may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the apps.

When you use our applications, we may use GPS technology (or other similar technology) to determine your current location.

What we do with the information we gather and track

We will use the information that we collect about you for the following purposes:

  1. Marketing/ Promotional
  2. Support
  3. Targeted advertising

If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

We use this information so that we can either contact you about a product or service that we offer or so we can send you regular news and updates about Stream, the services we provide and the events we attend.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include, but not limited to; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to unsubscribe at any time through an automated system. This process is detailed at the footer of each email campaign.

We also process this information to provide broad demographic information about the market sectors we operate in.

How we share your information

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

  1. Ad service
  2. Analytics
  3. Data collection & process
  4. As described above, we work with a number of business partners. We may share your information with them for the performance of any contract we enter into with them or you.

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention of your information

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your rights

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at hello[@]go2stream.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at marketing[@]go2stream.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies etc.

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Third party links & use of your information

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

To learn more about the information we share with Google and what they do with your data, please refer to Google’s Privacy and Terms site.

Data Protection Officer

If you have any queries or concerns about the processing of your information that is available with us, you may email our DPO at StreamTech Ltd, 4-6 Kerry Hill, email: gdpr[@]go2stream.com. We will address your concerns in accordance with applicable law.