Delivery Tracking

Boost delivery success rates with real-time delivery tracking for every order

Give your customers the level of delivery tracking that they expect and reduce the number of failed deliveries in the process.

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Increase delivery success rates

Make more successful deliveries, more often

Give your customers everything they need to know about their delivery to ensure they’re available to sign for it when it arrives to reduce your number of failed deliveries.
Reduce customer frustration

Eliminate customers asking ‘Where is my order?’

Give your customers the ability to track their delivery and orders in real-time with live tracking URLs, driver locations, and updated ETAs. Improve the customer service experience you deliver.
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Automate Notifications

Automate your delivery notifications

Forget about having to manually keep customers up to date, and set up branded, automated notifications that get sent based on events against the order.
Partner-specific delivery tracking

Give partners access to their own orders

Delivering on behalf of other businesses? No problem. Set each partner up with their own Business Partner account in Stream, so they can add, view, and track all of their own orders.
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Delivery Tracking toolkit

Boost customer service with live delivery tracking

Give customers the information they need, exactly when they need it.

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Real-time delivery tracking

Customers can view delivery status updates in real-time and see where their delivery is on the driver’s schedule.
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Delivery tracking widget

Install our tracking widget to allow customers to track their deliveries directly from your own website.
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Delivery tracking for partners

Provide partners with access to a self-service portal so they can track all the orders you’re delivering for them.
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Automated delivery notifications

Automatically send delivery notifications to customers via email or SMS text message.
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Unique tracking URLs

Unique Tracking URLs are generated automatically for every order that gets processed in Stream.
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Up-to-date delivery ETAs

Delivery slots are created when planning your runs and ETAs update in real-time on the day of delivery.
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Accept and reject time slots

Ask your customers to accept or reject a time slot, before their delivery is confirmed (optional).
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Proof of delivery

Customers can view exactly when and where their order was signed for, and who signed for it.
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Driver and vehicle tracking

While customers can follow the progress of their delivery driver, you can track all of your drivers and vehicles on the day of delivery.
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“Stream has helped us replace paperwork with a streamlined collection, delivery and invoicing system enabling us to track deliveries in real-time.”
ALP Transport
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“Customer feedback has been incredibly positive. They love the “your items are nine stops away” countdown and the delivery window notification. “
Land Energy

How it works

Make more successful deliveries

How Stream helps you reduce the number of failed deliveries.

Send automated delivery notifications
The customer is notified of their delivery slot and kept updated on the day of delivery.
Customer tracks their delivery in real-time
The customer follows the driver’s progress in real-time and knows exactly when they will arrive.
Delivery completed successfully
The customer signs for the delivery and can check proof of delivery details on their tracking link.

Integrations

Integrate your existing systems

Connect with some of the most popular business platforms, or build your own integration with Stream, using our API.
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Frequently Asked Questions

When an order is created in Stream, a unique tracking link is automatically generated for it. This can be sent via automated notifications to your customers, who can simply click the link and view details such as the status, their delivery slot, the driver’s location, and any proof of delivery information that gets captured, such as who, when, and where their delivery was signed for.

Yes! The tracking process works exactly the same for collections as it does for deliveries.

Yes! Delivery notifications can be sent both manually and automatically, with triggers being based on events occurring within Stream. For example, on the day of delivery, a notification could be triggered to send when the driver departs on the run, to inform the customer of their delivery window and provide them with a unique tracking link so they can track their delivery in real-time.

Real-time delivery tracking uses GPS technology to track deliveries. It can give both customers and staff access to information about delivery driver location, accurate estimated delivery times, and current delivery status, as it happens.

Yes! Stream allows you to provide Business Partners with their own portal for viewing and tracking all the orders assigned to them.

Plan less, deliver more.

Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.