Enabling mobile app permissions

To use certain features within the Stream mobile app, users/drivers will need to ensure that they have the correct permissions enabled on their mobile device.

The permissions are usually requested by the device the first time the app needs to use them. However, you may need to turn them on retrospectively, if you do not enable them at the first request.

Below is a list of permissions that are used by Stream, what they are used for, and how you can access them on Android and iOS devices.

Permission types

The types of permissions used by the Stream mobile app include:

• Camera – Required for using the device camera to capture photos within the Stream mobile app for proof of delivery, and vehicle checks
• Location – Required for capturing device location for delivery tracking, proof of delivery, and vehicle checks
• Notifications – Required for users to be able to receive push notifications sent from Stream
• Physical Activity/Motion & Fitness – Required for precision GPS tracking
• Phone – Required for contacting customers directly using the contact buttons from the app

Enabling Stream Permissions on Android:

To enable permissions for the Stream mobile app on Android devices:

1. Open the ‘Settings’ app
2. Tap ‘Apps’
3. Tap ‘All Apps’ 
4. Tap ‘Stream’ in the list of apps
5. Tap ‘Permissions’
6. Enable the following permissions
   1. Camera > Allow only while using the app
   2. Location > Always allow. (This enables the app to function correctly when running in the background, such as when following route navigation in a different app)
   3. Notifications > All Stream notifications
   4. Physical Activity
   5. Phone

Enabling Stream Permissions on iOS:

To enable permissions for the Stream mobile app on Apple iOS devices:

1. Open the ‘Settings’ app
2. Tap ‘Apps’
3. Tap ‘Stream’ in the list of apps
4. Enable the following permissions
   1. Location > Always. (This enables the app to function correctly when running in the background, such as when following route navigation in a different app)
   2. Motion & Fitness
   3. Camera
   4. Notifications > Banners, Sounds, Badges
   5. Mobile Data