Shahid Latif #StreamTeam update | 21 August 2019 | Stream’s public API & Webhooks

Good morning!Hi, it’s Shahid – welcome to this weeks’ Stream video, where we’ll be looking at the recent updates we’ve made in the area of APIs. So, we’ve added Webhooks in particular.

You might be wondering why we’re going into Webhooks & APIs. The idea with APIs & Webhooks is just to make it a lot easier to integrate with Stream, so your other systems can communicate a lot more easily, sending information in, and getting alerts back. The communication via APIs & Webhooks is a lot quicker than other methods that we’ve used in the past.

APIs & Webhooks are used quite commonly within different industries including healthcare, retail, manufacturing, logistics. The idea really is to bring systems together, have them talk to each other, synchronise the data, and keep them all up to date. It’s something that you’ll probably be using in your everyday life, as well. If you’re watching something on Netflix or on a tablet, the chances are, you’ll be accessing that via an API.

The difference between the API and the Webhook is that the API is a service that performs an action when you ask it to do something, and then the Webhooks provide real-time notifications when something has occurred. For instance, within Stream, we have an API to create an order when you pass it all the right information. Webhooks: if an order has been delivered, you’ll get a notification of that, and then your system can trigger sending an invoice. So it brings all that communication and triggers off different events in different systems, depending on whatever you need.

We provide some documentation, so your IT team can get to grips with what’s required for the APIs & how to get them working. We can work with your development people, or your software partners – maybe you’ve got an SAP partner or a Sage partner – we can help with the communication, and to enable that.

We’ve had very positive feedback since the API was released because it’s a favourite approach of a lot of IT teams. One of our recent customers had their integration up & running in around a day, just using the documentation that we’ve provided, so it’s a really quick, easy way to get started.

The APIs themselves, it’s an area that we are going to be expanding on so, look out for those enhancements. If you’d like to know more about how to integrate with Stream’s APIs then please contact us at the support email address (

Bye for now!

For more information on integrating via the API
To request access to the Stream API
To refer a customer to us or become a partner


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