If you’re having trouble logging in to Stream in your web browser, this could be due to a number of different reasons, such as:

  • You may have entered your username or password incorrectly
  • Your account may have been been suspended
  • There could be an unknown issue with your Stream account
  • Your account type is ‘Driver’ – Driver access is limited to the Stream mobile app, and you can only use the web browser to reset your password.

But don’t worry, in this guide we’ll walk you through the steps you can take to resolve this.

Step 1: Check your login details are correct

This may sound obvious, but make sure that the username and password that you have entered are correct. Don’t forget that your password is case-sensitive!