Setting up your Amazon ShipTrack integration

Stream is a ‘recognised carrier’ with Amazon. As a transport and logistics management platform, our integration with Amazon helps merchants who self-deliver Amazon orders.

The Amazon ShipTrack integration enables you to select Stream as a ‘Carrier’ for self-delivery orders in Amazon Seller Central so that tracking events for that order can be shared between Stream and Amazon.

Using the Stream to Amazon ShipTrack integration can help you keep your Valid Tracking Rate (VTR) above 95% and reduce A-Z claims.

Enabling the Amazon ShipTrack Integration

To enable the Amazon ShipTrack integration in your Stream account:

1. First, you need to make sure you have an active Stream subscription. If you are not already subscribed to Stream, you can start that process by booking a demo with our team. Book My Demo
2. Contact the Stream team to get the Amazon ShipTrack integration added to your Stream account. Contact Stream

Planning correctly in Stream

For the valid tracking events to be retrieved by Amazon correctly, you must ensure that the correct steps are followed in Stream.

Once each order has been processed correctly, you will be able to add the Stream Tracking ID to each order in Amazon Seller Central.

Please note:

• Orders MUST have been created AFTER the Amazon ShipTrack integration has been enabled
• The order MUST have an Order Type of ‘Delivery’ (NOT ‘Collection’ or ‘Multi’)
• The order MUST have the ‘Address 4 (City)’ and ‘Country’ fields populated when the order is created
• The relevant Depot MUST have the ‘Address 4 (City) and ‘Country’ fields populated
• The order process MUST be completed in the expected sequence (NOT adding orders to already ‘Closed’ or ‘Departed’ runs)

Adding a Tracking ID to an order in Amazon Seller Central

When you’ve created and planned your orders correctly in Stream, you can then add the relevant Tracking IDs to your orders in Amazon Seller Central.

To add a Tracking ID to your order in Seller Central:

1. Locate the order in Stream
2. Find the Tracking ID for the order. This can be found on either:
   1. The Order Details screen
   2. On the ‘Order List’ export (found in Order Search reports)
   3. As part of the response returned to various API requests, including ‘POST Order’ and ‘GET Order Details’ (as the most common ones)
3. Copy the Tracking ID 
4. In Amazon Seller Central, go to ‘Manage Orders’
5. Click on ‘Confirm dispatch’ in the ‘Action’ column for the relevant order.
6. In the ‘Carrier’ field, select ‘StreamTech’ from the dropdown menu
7. In the ‘Service’ field, enter ‘Standard’
8. In the ‘Tracking ID’ field, paste the Tracking ID that you have just copied from the Stream order
9. Click on ‘Confirm dispatch’

Once that order is dispatched in Stream, tracking updates will be retrieved by Amazon.

For more help confirming dispatch in Amazon Seller Central, check out Amazon’s help documentation here.

Invalid VTR in Amazon Seller Central

Orders with valid Tracking IDs in Amazon Seller Central will not appear in your VTR report, and Stream Tracking IDs should not be flagged as invalid for VTR purposes.

Should any Stream tracking IDs appear in your VTR violations reports, please raise a case with Amazon Seller Support and provide as much evidence as possible, including correct Stream Tracking IDs, tracking URLs and any other delivery evidence available.