Appliance & White Goods Delivery Management
Smarter route planning for appliances & white goods
Plan and manage efficient delivery routes for large home appliances with dedicated time slots, automated customer communications and proof of delivery.
Optimised for Appliance & White Goods delivery management
Fridges
Freezers
Ovens/Stoves
Dishwashers
Washers/Dryers
Boilers/Radiators
Microwaves
Televisions
Appliance & White Goods delivery management benefits
Gain real-time visibility over every appliance delivery
Reduce delivery costs
Optimise vehicle capacities, plan more efficient delivery routes, cut manual planning time and fit more drops onto every run.
Fewer redeliveries
Arrive when your customer expects you, with the right goods on the right vehicle, so you avoid replanning and redelivering heavy appliances at a later date.
Reduce customer frustrations
Replace "when is my delivery arriving?" calls with real-time delivery tracking, automated notifications and electronic proof of delivery.
Plan smarter delivery routes
Plan optimised multi-drop delivery routes
Create multi-drop delivery routes for your appliance & white goods orders in seconds. Stream factors in on-site times to generate accurate delivery slots, then optimises each route in a single click to plot the most efficient sequence, so every order arrives on time.
Plan to required times
Deliver exactly when your customers expect
Assign required date and time slots to orders, then autoplan jobs to delivery runs in a matter of seconds. Customers are home when you arrive, and your drivers aren't left knocking at the door of an empty house.
Delivery and collections
Deliver the new appliance. Collect the old one.
Most appliance customers want two things: the new machine in, and the old one out. Plan both on the same run, with collections and deliveries tracked together, so nothing gets missed and no vehicle travels empty or overloaded.
White glove deliveries
Plan appliance deliveries with added value
Add services to any order, such as installation, room of choice, unpacking and packaging removal. Or customise the list of available services to match the exact requirements of your operation, so drivers know the job before they arrive.
Optimise load planning
Optimise vehicle capacities for heavy, bulky appliances
Enter vehicle capacities and order weights to deliver more appliances per run and avoid overloading. Scan goods to make them available for planning, then create pick lists so items are loaded in the correct order for delivery.
Capture Proof of Delivery (ePOD)
Protect your business from damage and non-delivery claims
An appliance that arrives with a dent, or "never arrived", is an expensive argument. Capture customer signatures, delivery photos and notes at the point of delivery, all time-stamped, so you have clear evidence for every order and fewer "Where is my order?" enquiries.
Boost customer service
Make delivery day a positive customer experience
Nobody wants to wait all day for a washing machine. Stream generates a unique tracking link for every order, so customers can see their delivery slot, driver location and proof of delivery, while automated notifications keep them informed from planning to doorstep.
Marketplace integrations
Manage self-delivery appliance orders from online marketplaces
Self-delivering appliances sold on Amazon, eBay, Temu and other online marketplaces? Need valid tracking to maintain seller account health? We've got you covered.
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Appliance & White Goods TMS features
Delivery management features our Appliance & White Goods industry users love
Integrations
Integrations for Appliance & White Goods delivery management
Multi-Lingual Transport Management System
Plan less, deliver more in your preferred language, across both the desktop application and ePOD app.
Frequently Asked Questions
Yes! Stream’s driver mobile app includes complete ePOD functionality, which allows your drivers to capture customer signatures, delivery photos and any associated notes at the point of delivery, and update delivery statuses in real time.
Absolutely. Deliveries and collections can be planned on the same run and tracked together in Stream, so drivers can drop off the new appliance and take the old one away in a single visit.
Yes, you can add services to any order, such as installation, room of choice and packaging removal, or customise the list of services to match your operation.
Stream’s ePOD app lets drivers capture customer signatures, time-stamped delivery photos and notes at the point of delivery. If there’s ever a dispute or damage claim, you have the evidence on record.
As well as ISO 27001, Stream is also Cyber Essentials Plus certified. By default, data captured in Stream is kept for 18 months, but the retention period can be increased to 6 years with Extended Data Retention.
No you don’t, but you might want to. Barcode scanning can give you complete traceability of goods through the order to door process, as well as reduce the risk of human error mistakes when it comes to loading and unloading. Using barcodes can eliminate errors, reducing the number of failed deliveries and redeliveries, and ultimately saving you time and money.
Plan less, deliver more.
Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.