Retail & Ecommerce Delivery Management
Streamline ecommerce deliveries from order to door
Deliver retail & ecommerce orders efficiently with precise route planning and optimisation backed by automated customer updates. Reduce planning time, eliminate missed delivery windows & turn shipping into an extension of your brand.
Optimised for Retail & Ecommerce delivery management
Home & Garden Furniture
Kitchen & Bathroom
Food & Drink
Pharmaceutical
Building & Construction Materials
Automotive Parts
Technology
Gym Equipment
Bicycles & E-Bikes
Outdoor Living & Hot Tubs
Flooring & Tile Suppliers
Skincare & Beauty
Retail & Ecommerce delivery management benefits
Cut shipping costs, boost customer loyalty.
Reduce delivery costs
Optimise vehicle capacities to deliver more orders per run, eliminate manual planning hours, and allow for later order cut-off times.
Perform fewer redeliveries
Deliver exactly when your customers are expecting you to avoid having to replan and redeliver orders at a later date, protecting profit margins.
Reduce customer frustrations
Keep customers informed throughout the final mile with real-time delivery tracking, automated notifications, and electronic Proof of Delivery (ePOD).
Plan retail delivery routes
Plan optimised multi-drop delivery routes
Create optimised delivery routes in just a single-click, to create the most efficient stop sequences and improve delivery efficiency, even at scale.
Plan to required times
Deliver exactly when your customers expect
Assign required date & time slots to orders, and then autoplan jobs to delivery runs in a matter of seconds.
Capture electronic Proof of Delivery (ePOD)
Provide evidence of order delivery
Without photographic evidence and precise time-stamping at the point of delivery, your business remains vulnerable to liability claims. Provide irrefutable proof of delivery for every order and reduce “Where is My Order?” (WISMO) enquiries.
Last-mile delivery tracking
Build trust with comprehensive delivery tracking
Empower customers to track their own parcels in real-time. By providing a unique, live-tracking link for every order, you reduce the load on your support team while boosting successful deliveries through proactive arrival alerts and precise driver ETAs.
Email & SMS Notifications
Send delivery notifications to retail customers
Send customers real-time delivery information, including order tracking links, Estimated Time of Arrivals (ETAs) and other vital information from order to door by email and / SMS. SMS notifications are billed on a per-text credit basis.
Optimise load planning
Optimise vehicle capacities for retail & ecommerce deliveries at scale
Input vehicle capacities and order weights into Stream to deliver more orders per run. Prevent overloading and ensure your HGV drivers are always operating within legal compliance limits for heavy loads.
Marketplace integrations
Manage self-delivery orders from online marketplaces
Self-delivering products that have been sold on Amazon, eBay, Temu, or other online marketplaces? Do you need valid tracking for maintaining account health? We’ve got you covered.
Integrations
Integrate your ERP, WMS and order management systems
Easily plan retail deliveries for orders processed in another system, using our range of integrations, including leading ERP, WMS and OMS platforms.
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Retail & Ecommerce TMS features
Delivery management features our Retail & Ecommerce industry users love
Integrations
Integrations for Retail & Ecommerce delivery management
Multi-Lingual Transport Management System
Plan less, deliver more in your preferred language, across both the desktop application and ePOD app.
Frequently Asked Questions
Yes! The Stream mobile app includes complete ePOD functionality, which allows your drivers to capture customer signatures, delivery photos & any associated notes at the point of delivery, and update delivery statuses in real-time.
Yes, Stream is ISO 27001 certified, as well as Cyber Essentials Plus certified.
By default, data captured in Stream is kept for 18 months, but the retention period can be increased to 6 years with Extended Data Retention.
No you don’t, but you might want to. Barcode scanning can give you complete traceability of goods through the supply chain, as well as reduce the risk of human error mistakes when it comes to loading and unloading. Using barcodes can eliminate errors, reducing the number of failed deliveries and redeliveries, and ultimately saving you time and money. In short, barcodes make it easy to ensure that the right goods are on the right vehicles and the right runs.
Yes! Delivery routes can be optimised in Stream in just a single click of the ‘Optimise’ button, which will plot the stops into the most efficient sequence. However you can alternatively fine tune your routes exactly as you need by dragging and dropping stops into the required order.
Yes! There are plenty of events in Stream for which you can send notifications to your customers. The Planning screen in Stream has inline buttons for sending email and SMS notifications to each customer to let them know their delivery/collection has been planned, and provide them with a tracking link for them to follow their order.
When an order is created in Stream, a unique tracking link is automatically generated for it. This can be sent via automated notifications to your customers, who can simply click the link and view details such as the status, their delivery slot, the driver’s location, and any proof of delivery information that gets captured, such as who, when, and where their delivery was signed for.
Plan less, deliver more.
Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.