Defect Reporting and Management

Ensure vehicles,  plant machinery, equipment and other assets are safe and compliant by putting clear processes in place for defect reporting, control and management

Vehicle,  plant machinery, equipment and other asset defects and issues are a fact of life for anyone managing a fleet.

No matter how careful you and your drivers and operators are, or how robust your vehicles and plant machinery is, most minor defects are just part of the wear and tear for your fleet.

But defects don’t necessarily have to mean expensive maintenance work, extended time off the road or have a significant impact on operations.

By proactively reporting and managing defects, you can discover and resolve issues before they become a real problem.

 

Reduce the amount of time your vehicles,  plant machinery, equipment and other assets spend out of action

Record Checks & Capture Defect Details in the App

Drivers, operators or other members of staff use the app to record checks on the vehicle or equipment. This could be part of a daily walk around, pre-use or first-use checks, regularly scheduled inspection, or on an ad-hoc basis. They can capture details about defects, including notes and photographs.

To ensure checks and inspections are completed, vehicles that have not yet had a check performed for the current day are highlighted in the vehicle management screen, and notifications can be sent about missed checks and inspections.

No more paper checks to cause delays or get lost in the system

Remove the time and resources spent filing and managing paper check sheets. You no longer have to wait around for check sheets to be returned and, as all check and defect data is securely stored in the cloud, there is no risk of lost or damaged check sheets either.

Be notified when a new defect is reported

As soon as a new defect is reported in the app, email and/or in-app notifications are automatically sent to whoever needs the information, This could include:

  • The transport / fleet manager is kept in the loop
  • The fleet maintenance team preparing to resolve the defect
  • Logistics planners or customer service mitigating any issues caused by time off the road (by scheduling a different vehicle, or notifying customers of delays)

View details immediately & order parts in advance

As everyone has all the information about every new defect, they know exactly what is required. Maintenance departments can make triage decisions about whether to:

  • Schedule time to resolve minor defects later (taking the vehicle or equipment out of service at a later date)
  • Quickly resolve minor defects now (causing a delay in the vehicle’s planned schedule)
  • Sign the vehicle off the road as unusable (potentially causing disruptions)

Defects can also be marked as having been assessed, but not yet resolved, with alert flags visible in the vehicle list to see at-a-glance whether a defect has been assessed.

Logistics and customer service can quickly see whether or not vehicles or equipment is usable (and therefore whether or not they need to take action) – you can even set defect notifications to only go to specific people if the vehicle is marked as unusable. This means that they can mitigate any potential disruption caused by major defects.

Additionally, the maintenance team have access to all the notes and photos related to the defect, so they can begin to order parts and schedule time to resolve the defect, getting the vehicle or equipment back into service as soon as possible.

When marking a vehicle, equipment, or plant machinery defect as resolved, Stream Check automatically defaults to the current date and time, but you’re able to amend the actual date and time the defect was resolved manually.

Put clear processes in place for defect reporting, control & management

By implementing Stream Check, you are putting clear processes in place for:

  • Defect reporting (via the app and proactive notifications)
  • Defect control (with clear lines of responsibility, and visibility of defect history)
  • Defect management (with a simple triage when defects are first reported, and tracking of all defects through to resolution)

Ensure vehicles, plant machinery, equipment and other assets are safe & compliant, and that they ultimately spend less time out of operation

A comprehensive defect reporting and management process means that you can be proactive about discovering, reporting and resolving vehicle and equipment defects. This gives you a clear electronic paper trail for compliance purposes, as well as ensuring that defects are swiftly reported and promptly resolved before they cause any real safety issues.

Find out how easy it is to manage your deliveries, vehicles and orders with Stream.

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