Quickly Search & Find Any Order with Stream Go’s Powerful Order Management & Search
In Stream Go, you don’t need a reference or booking number to find order information.
Easily answer queries & questions from customers, partners & colleagues
What if you could pick up a call from a customer and find information about their order, without having to ask them for a reference number?
With Stream Go’s powerful order management and search functionality, you can search for orders using practically any search criteria.
Search the customers’ name or delivery address to easily find their order, using the information they actually know. Search based on partner name or stock levels to easily answer common questions from retailers.
Search for a specific set of dates (orders ordered last month, or orders due for delivery next week) to quickly pull off reports and answer questions for senior management, sales team or transport planners.
Stream Go’s customer-focused features (like proactive email and SMS notifications and self-service customer gateway) vastly reduce the likelihood of queries coming in via phone or email (as customers have access to all the information they need).
But Stream Go’s powerful order management and search functionality empowers you and your team to quickly find accurate information about any order, and easily answer any questions that do come in, without having to ask customers to find an arbitrary order number or to manually crawl through lists of orders in search of the one you need.
What criteria can you use to search orders in Stream Go?
Using the order search button, you can search for any order, using any combination of search criteria. Search criteria include:
- Order date from / to
- Customer reference number
- Order number
- Delivery date from / to
- Delivery status
- Stock status
When searching for item SKU, there is a type-ahead search, meaning that you can begin to enter an SKU and the search will auto-fill.
What can you do with order management & search in Stream Go?
There are some key ways you might use Stream Go’s order management and search feature:
Search and find a specific order
This is especially useful for answering a customer calling up to find out where their delivery is or to respond to an email from a partner reseller asking about an order they placed last week.
Search based on any combination of criteria to locate the order you were searching for. Then you can click through to view more information or download and print the order summary as a pdf.
Search and export information about a group of orders
This is useful in finding and reporting on all orders delivered during a specific date range. You can extract the full list of search results to excel as a report.
Sort & prioritise orders for planning
Sort unplanned orders in the advanced planning module to view orders with the highest service level or those orders with the bulkiest items.
Apply costs & charges to orders, jobs and runs
For every order and job in Stream, you can assign and record costs & charges against them.
This enables you to keep track of all your internal logistics and transportation costs and any service charges – and report against them.
You can also capture the costs for individual runs and apportion them against each planned order.
Take charges one step further, by integrating with your accounting / finance system to produce invoices from the recorded charges in Stream (and mark them off as ‘Invoiced’ in Stream’) to automate more of your business process to save time and minimise errors.
You can also use charges in Stream to produce quotes for your customers.
Click & Collect
Easily manage orders collected in-store, from a trade counter, warehouse, merchant’s yard or a collection-point.
You could also use it for contactless curbside pick-up.
Click & collect enables you to keep all order information in one place – even for orders that don’t require delivery. A click & collect point behaves like an additional vehicle in Stream, allowing you to assign specific orders to a collection point without routing them.
As with capturing proof of delivery using the Stream mobile app, you can also record proof of collection in the same way once the customer has collected their goods.
Multilevel items give you the ability to consolidate multiple items into a single box or pallet, and scan a single barcode to apply updates to all those items.
As an example:
You may have a pallet. Within that pallet, you may have 20 boxes or totes.
Say five of those boxes have got packs of a certain pharmaceutical product, five have another and the final ten packs contain a third type.
Or, as in the example graphic below, you may have a pallet with multiple boxes of different chocolate bars.
In Order Details, each line item can have multiple lines within it. By tracking that pallet, tote or container through the network at the higher level, you’re also tracking the other items through the process as well.
Drivers and warehouse staff can scan a single barcode on the pallet and record all those boxes and items on the pallet as loaded, or as delivered for instance.
This also works the other way. You might have 20 orders. Each order may have a number of totes on them containing any number of items. You may want to build a number of orders into a pallet so you can trunk it to another depot or deliver to your customer.
Using multilevel tracking gives you increased traceability throughout your logistics operation, particularly when you’re dealing with controlled substances, where you may, for instance not be able to open a sealed drugs bag to scan every individual item in it at every point.
Set icons and classifications for specific products
Product classifications make it easy to assign the right deliveries to the right runs and pick the right vehicles.
transport planners can see at-a-glance if there’s any specific classification of products on an order and assign runs, vehicles and drivers accordingly.
Ensure goods are kept in the right state and that the right safety precautions are taken, particularly for things like food or pharmaceuticals which need to be kept at a specific temperature.
This avoids mistakes that would mean time is wasted on emergency last-minute vehicle changes – or worse, that products go to waste when they’re not kept at the correct temperature.