Case Study

SICO (Europe)

SICO (Europe) has been able to send information to customers and receive delivery details – instantly

Operating across the world, SICO are specialists in mobile folding product solutions.

What are mobile folding products, you might ask?

Well, SICO offers innovative products that quickly transform and make the best use of any space where people work, learn, live and play. This includes lunchroom tables, portable stages, folding tables, banquet tables, catering tables, classroom tables, buffet stations, hotel rollaway beds, and easy to use mobile stages.

Since 1951, SICO has developed products that help people and businesses make the most efficient and effective use of their space.

Their European business unit, SICO (Europe) Limited is based in Lympne, Kent in the United Kingdom.

Instant information

SICO are a global leader, headquartered in Minnesota with business units across the globe, including Asia, Australia, Europe, Japan, Malaysia, The Middle East, and Spain. As a global organisation, SICO prides itself on delivering quality products that stand the test of time. As an organisation, they have a strong tradition of providing superior customer service.

But what does “superior customer service” mean in 2021?

The delivery offering is more essential than ever to customer satisfaction. In an increasingly online economy, the point of delivery is often the only face-to-face interaction a customer has with a brand. It’s essential to get it right the first time, every time.

Not only are we living in an increasingly-online world, we’re also increasingly connected.

Customers expect to be able to access the information they need about their delivery at their fingertips.

That’s why SICO (Europe) use Stream to plan routes, and collect proof of delivery. They use Stream to:

“… send information to our customers and to receive details of delivery instantly.”

Full visibility

Now only are SICO (Europe) using Stream to proactively communicate delivery details with customers, their back-office team also benefit from a “more visual display on where our deliveries are”.

They can see at-a-glance the exact status of runs, and pinpoint where goods are in the delivery process.

This means that, as well as proactive communication with customers throughout the delivery process, SICO (Europe) are able to quickly and accurately respond if there are any issues.

Plan less, deliver more.

Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.