Give Customers Direct Access to Delivery Information via the Self-Service Customer Gateway
Being able to optimise and plan efficient delivery and collection routes is one thing, but how do you differentiate yourself from the competition and add real value to your logistics operation.
Stream Go provides your business-to-business customers, suppliers and partners with direct and immediate access to information about their deliveries, orders and collections through a self-service web-based customer gateway.
They can view their orders and delivery status through the gateway – and you can also give them permission to add, amend and cancel orders and delivery details; accept delivery slots and request an alternate; and add notes and special delivery instructions where required.
Consumers can be provided with their own personal tracking URL which displays details about their order, delivery information, the ability to accept delivery slots and request an alternate, plus the ability to add notes and special delivery instructions.
Keeping customers informed (and happy) at every stage of the process
With only vague, limited, one-way information about their orders and deliveries (or worse, no information at all), consumers, customers, partners, and suppliers are likely to pick up the phone to speak to your team.
Inevitably, this leads to wasted resources, as your back-office staff hunt for information and relay it back.
One of the easiest ways to keep consumers, customers, partners, and suppliers happy is to give them all the vital information they need, letting them stay in control of their own orders and deliveries, and providing real-time information throughout the order-to-delivery process.
Providing added value for business-to-business distributors and wholesalers
Your customers, partners, and suppliers can each be set up with their own unique login details.
Each login will display only the information relevant to that company. Essentially, every partner can only view and amend their own orders.
Different customers, partners, and suppliers can each be given different levels of authorisation via their login. This means that, for example, longstanding customers in a strong partnership with your company may be able to add, amend and cancel their own orders, but smaller, one-off customers may only be able to add their own orders, with changes and cancellations having to go through your back-office staff. You are in control of the permissions assigned to each login.
Different actions in the self-service customer gateway can trigger different notifications: a new order may go to your sales team to process, or an extra item added to an existing delivery may go straight to the warehouse to pick and pack, and a last-minute cancellation may go to your customer service team to follow up.
Customers, partners and suppliers can also access a complete view of the order-to-delivery process via the customer gateway, giving them better sight of their incoming inventory and orders, and empowering them to directly respond to queries from their own customers, instead of having to go through a lengthy process of phone calls and following up with your team.
The self-service customer gateway from Stream Go gives customers, partners, and suppliers the flexibility of managing their own orders and complete visibility of their deliveries in real-time. Your customers are empowered to take control, and your back-office staff are freed up to focus resources elsewhere.