Personalised & Branded SMS Text Delivery Tracking


Send SMS Updates Anywhere in the World


Reduce the Number of Failed Deliveries & Re-deliveries

Notifications that deliver

Send SMS notifications with unique tracking links, Estimated Time of Arrival (ETAs) and updates that boost your delivery success rate, create happy customers and increase lifetime value.


Connect with customers right across the world

Deliver lightning-fast and reliable SMS updates to 150+ countries worldwide. Build relationships with every customer at home and abroad.

Customisable events let your customers choose their notification preferences

Customers can choose what types of updates they receive from a selection of events, and can opt-in at the point of order confirmation.



SMS delivery notifications are available as an add-on to your existing Stream subscription.


Drive customer engagement

High open & delivery rates at volume

Effective way to communicate dedicated delivery slots and ETAs

Custom personalised & branded features

SMS is one of the most reliable communication channels available, making it ideal for building relationships with your customers. With an open rate of 98%, SMS delivery notifications help to save some of the £200,000 average annual cost of failed deliveries to retailers.

This add-on enables you to build relationships with your customers and provide an efficient customer service that increases your delivery success rate and boosts customer loyalty in the process.

SMS delivery notifications are only available to existing Stream subscribers.

Add SMS delivery notifications to your subscription

If you’re interested in SMS delivery notifications, fill out the form below and a member of our team will contact you to get started.

Requires an existing Stream Subscription. Not already a Stream subscriber? Click here

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Not a Stream subscriber?

If you’re not a Stream customer yet, you can check out our two great products, Stream and Stream Check, using the buttons below.



Stream is a transport and logistics management platform to help you plan efficient delivery routes, capture electronic proof of delivery, provide real-time delivery tracking to customers and manage fleet compliance

Stream Check


Stream Check helps you digitise and manage all of your vehicle walkaround checks, defect reporting, and vehicle bookings to ensure issues are picked up before they become a problem and you never miss another service or MOT.

Can I send SMS delivery notifications to non-UK numbers?

Yes, you can send SMS updates to customers in 150+ countries worldwide.

What is a unique tracking link?

A unique tracking link is a unique URL that’s generated for each delivery or collection, which, when clicked by your customer, takes them to a page displaying the live location of their delivery or collection, with an Estimated Time of Arrival (ETAs) and other relevant updates about their goods.

Does every customer have to receive SMS notifications if we use the add-on?

Not at all — Your customers can choose their notification preferences (the type of updates they receive) and can opt-in to receive SMS notifications when they confirm their order. You can also customise which notifications are sent via SMS.

How do SMS Delivery Notifications reduce the likelihood of missed deliveries?

By keeping customers updated about their delivery with accurate ETAs, they are far more likely to be available, reducing the number of deliveries that are missed due to a customer being out or otherwise engaged when the driver arrives.
SMS has one of the highest open rates of any messaging method, so sending delivery notifications via SMS instead of another method further increases the likelihood that customers will be available when the driver arrives.

Can I send delivery notifications via email?

You can indeed. Customisable email delivery notifications are included in your Stream subscription by default.

How much do SMS text notifications cost?

SMS notifications can be used as an add-on to your existing Stream subscription to send customised notifications to your customers via text message, priced per 160-character SMS.

Can I send delivery notifications via chat apps like Facebook Messenger or WhatsApp?

Unfortunately, this isn’t something we have available in Stream at the moment, but we’re always looking for new ways to support our subscribers so get in touch to find out if this is something we could add to the Stream ecosystem.