Proof of Delivery (ePOD)

ePOD stands for ‘Electronic Proof of Delivery’. It’s a digital means of capturing delivery-related information such as notes, photos, and customer signatures, without the need for paper documents to be used, processed, and stored.

Yes! The Stream mobile app includes complete ePOD functionality, which allows your drivers to capture customer signatures, delivery photos & any associated notes at the point of delivery, and update delivery statuses in real-time.

Yes! Capturing proof of collection in the ePOD app works exactly the same as proof of delivery, with the ability to record notes, capture photographic evidence and electronic signatures.

Electronic Proof of Delivery in Stream can be captured using any Android or iOS device (both smartphones and tablets). Stream also supports the use of specialist ePOD rugged devices such as those provided by Zebra (if you’d like a quote for Zebra rugged devices just let us know). We strongly advise that you only use devices which are still receiving security updates for the operating system, as these are the devices we are actively supporting. You can find out more about this here.

Yes! As soon as your driver captures proof of delivery at a stop, the information is passed back into Stream and is then visible against the order, as well as on the customer’s unique tracking link. If the driver doesn’t have any phone signal when the proof of delivery is captured, it will be stored inside the app and pushed back to Stream once the signal returns to the device.

When your delivery driver arrives at the customer’s delivery address, they use any Android or iOS smartphone, tablet or specialised, rugged ePOD device to access the Stream mobile app. Once in the app, driver’s run through the proof of delivery process to capture all relevant information including the customer’s signature (sign on glass); photo capture (multiple images can be taken); scan barcodes and record the relevant status. Notes can also be captured at this point. All ‘events’ in the process are GPS location, time and date stamped to provide complete proof of delivery (or collection).

There are many benefits to your logistics operation of capturing proof of delivery (and collection if that is required). ePOD delivers greater levels of efficiency by removing manual data entry from paper forms to a digital record and it does, by its very nature, eliminate the need for paper in the first place (which comes with its own financial and environmental benefit). Capturing PODs digitally also reduces errors and means all the information is captured to ensure complete delivery information – and no information can be tampered with in the case of any dispute. As all information is captured and stored digitally and can be sent to all interested parties, there is a greater level of transparency and visibility in the delivery process.