Delivery Tracking Software
Real-time delivery tracking for every order
Give customers the power to track their delivery in real-time, to boost delivery success and reduce the number of failed deliveries.
Boost OTIF delivery success
Make more successful deliveries, first time
Give your customers everything they need to know about their delivery to ensure they’re available to sign for it when it arrives to reduce your number of failed deliveries.
Last-mile delivery tracking
Customer delivery tracking from order to door
Boost delivery success rates as customers track their deliveries in real-time, with driver tracking and status updates available on unique tracking URLs.
Real-time delivery updates
Reduce customer frustration and WISMO enquiries
Eliminate customers asking ‘Where is my order?’, with delivery tracking available in real-time and proof of delivery captured with photos and signatures.
Automated delivery notifications
Send SMS & email delivery notifications to customers
Trigger notifications via email and SMS when specific events occur in Stream, to automatically update customers on the status of their delivery. Delivery Notifications in Stream
Instant proof of delivery
Real-time proof of delivery updates
Give customers instant access to proof of delivery information, including photos, signatures and notes, plus access to a downloadable POD document right on their tracking link. Proof of Delivery in Stream
Delivery driver tracking
Track drivers on the day of delivery
Get an overview of your logistics operation on the day of delivery, with the ability to view driver progress and compare planned vs actual delivery ETAs. Logistics Monitoring in Stream
Customisable delivery tracking
Make sure delivery tracking reflects your brand
Customise the content of any notifications you send to ensure your delivery tracking URLs, email notifications, and SMS updates reflect your brand, as well as any brands you may deliver on behalf of.
Delivery Tracking features
Boost customer service with live delivery tracking
Give customers the information they need, exactly when they need it.
Real-time delivery tracking
Customers can view delivery status updates in real-time and see where their delivery is on the driver’s schedule.
Delivery tracking widget
Install our tracking widget to allow customers to track their deliveries directly from your own website.
Delivery tracking for partners
Provide partners with access to a self-service portal so they can track all the orders you’re delivering for them.
Automated delivery notifications
Automatically send delivery notifications to customers via email or SMS text message.
Unique tracking URLs
Unique Tracking URLs are generated automatically for every order that gets processed in Stream.
Up-to-date delivery ETAs
Delivery slots are created when planning your runs and ETAs update in real-time on the day of delivery.
Accept and reject time slots
Ask your customers to accept or reject a time slot, before their delivery is confirmed (optional).
Proof of delivery
Customers can view exactly when and where their order was signed for, and who signed for it.
Driver and vehicle tracking
While customers can follow the progress of their delivery driver, you can track all of your drivers and vehicles on the day of delivery.
Integrations
Integrate your existing systems
Use Stream as an approved ShipTrack carrier and pass tracking information to Amazon to keep your VTR scores above 95%.
Automatically provide eBay with valid tracking information on self-delivery orders to minimise ‘Item Not Received’ cases and maintain account health.
Multi-Lingual Transport Management System
Plan less, deliver more in your preferred language, across both the desktop application and ePOD app.
How it works
Make more successful deliveries
How Stream helps you reduce the number of failed deliveries.
Frequently Asked Questions
When an order is created in Stream, a unique tracking link is automatically generated for it. This can be sent via automated notifications to your customers, who can simply click the link and view details such as the status, their delivery slot, the driver’s location, and any proof of delivery information that gets captured, such as who, when, and where their delivery was signed for.
Yes! The tracking process works exactly the same for collections as it does for deliveries.
Yes! Delivery notifications can be sent both manually and automatically, with triggers being based on events occurring within Stream. For example, on the day of delivery, a notification could be triggered to send when the driver departs on the run, to inform the customer of their delivery window and provide them with a unique tracking link so they can track their delivery in real-time.
Real-time delivery tracking uses GPS technology to track deliveries. It can give both customers and staff access to information about delivery driver location, accurate estimated delivery times, and current delivery status, as it happens.
Yes! Stream allows you to provide Business Partners with their own portal for viewing and tracking all the orders assigned to them.
Plan less, deliver more.
Slash your route planning time, cut your delivery costs and exceed your customer’s expectations.