Real-Time Order & Delivery Tracking
Boost your customer service by providing customers with access to all the order & delivery tracking information they need, in real-time.
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Answer the question ‘Where is my order?’ with Stream’s real-time delivery tracking.
With Stream you can track the status of your deliveries, collections & drivers on the day of delivery and boost customer service with real-time tracking information and automatic notifications to customers about the status of their orders.
Real-Time Order & Delivery Tracking
Automated Delivery Notifications
Improve Customer Service Experience
Customers want quick access to real-time order & delivery tracking information.
Stream makes it easy.
Real-time delivery tracking information for your customers
Give your customers the power to track their orders in real-time using Stream’s live tracking URLs, which provide up-to-date ETAs and event information as it happens. You can even request customers accept or reject a time slot before their delivery is confirmed.
Monitor your drivers, orders & vehicles on day of delivery
Get visibility of your drivers, orders and deliveries, giving you the power to proactively engage your customers and manage any issues on the day of delivery.
Send delivery tracking information to customers automatically by email and text
Keep your customers informed with automatic notifications based on specific order events and customise your emails with specific content and your company branding.
Let your customers track orders directly from your website
Install the Stream tracking widget to let customers track their orders directly on your website simply by entering their unique tracking ID and delivery postcode.
Give businesses, you deliver on behalf of, access to their own self-service portal
Set your partners up with access Stream so they also benefit from real-time visibility of all the orders that you’re fulfilling for them. However, what information they have access to is entirely in your hands. Partners can also send you orders automatically using one of our integrations, our API, a CSV upload, or even let them manually add orders directly in Stream.
Why Stream is Right for Your Business
Stream was designed with a customer-first approach, in order to help you offer superior service and grow your brand’s reputation.
You, your customers and your partners all have complete visibility over your orders, as well as being provided with automated updates, all in real-time.
Avoid missed deliveries & collections
Reduce calls & queries asking ‘where’s my order’?
Enquiries can be dealt with quickly & efficiently.
Stream makes it incredibly easy to give your customers the information they need, exactly when they need it, as well as giving you real-time visibility of your entire delivery operation.
Stream Pricing
Stream is priced on a subscription model and is based on the number of vehicles your company is using. As a result, Stream scales with your business as it grows!
Level up your operation
Ready to keep your customers updated about their order with Real-Time Order & Delivery Tracking and automatic notifications?
Demo
Book your live online demo for a full product tour of the Stream platform and Mobile App.
Free Trial
Get started with a FREE Trial of Stream to see how it can support your operation.
What Else Stream Delivers
There’s so much more that Stream has to offer, than just real-time order and delivery tracking.
Route Planning & Optimisation
Plan, optimise and manage delivery & collection routes, taking into account locations, traffic, total route times, vehicle capabilities as well as many other factors.
Electronic Proof of Delivery (ePOD) and Collection
Drivers can use the Stream Mobile App to capture electronic Proof of Delivery. For example recording signatures, notes and photographs, that are viewable on tracking links.
Powerful Order Management & Search
Stream offers powerful order management & search and as a result you can quickly find any specific order using a range of search criteria.
Walkaround Checks & Defect Reporting Built In
Drivers use the Stream Mobile App to complete walkaround checks and report defects. As a result you can identify and resolve problems before they become an issue.
Track All Your Vehicles, Drivers and Orders
Follow the progress of your drivers, vehicles and orders on the day of delivery, allowing you to proactively engage with customers whenever there’s a delay.
Back Office Integrations with your Business Tools
Stream has a wide range of existing integrations with popular business tools, or you can alternatively build your own unique integration with access to our Stream API
Get Even More from Stream
Check out the range of add-ons we have available to help you get even more out of Stream.
Build your own dashboards, reports & KPIs. Digitise more of your paper-based forms. Or even get HGV & commercial vehicle specific turn-by-turn GPS navigation.
When an order is created in Stream, a unique tracking link is automatically generated for it. This can be sent via automated notifications to your customers, who can simply click the link and view details such as the status, their delivery slot, the driver’s location, and any proof of delivery information that gets captured, such as who, when and where their delivery was signed for.
Yes! Delivery notifications can be sent both manually and automatically, with triggers being based on events occurring within Stream. For example, on the day of delivery, a notification could be triggered to send when the driver departs on the run, to inform the customer of their delivery window and provide them with a unique tracking link so they can track their delivery in real-time.
Real-time delivery tracking uses GPS technology to track deliveries. It can give both customers and staff access to information about delivery driver location, accurate estimated delivery times, and current delivery status, as it happens.
By default, you can only send delivery notifications by email in Stream. However, with our SMS Notifications add-on, you can add the ability to send your delivery notifications to your customer via text SMS as well!