Rob Jackson #StreamTeam update | 04 September 2019 | Using Stream for Competitive Advantage
So, My name’s Rob Jackson, I’m the sales & marketing director at Stream and what I wanted to talk to you about today is how to use Stream to give you competitive advantage.
So one of the key aspects of Stream is the way it helps you to improve customer service at that point of delivery with your customer and there are many ways in which Stream can do that.
It’s no secret that the bar’s been raised in recent years, in terms of your customers’ expectations for the way they’re kept informed of deliveries
Everyone is very much used now to buying online, to getting stuff delivered and to seeing all the information that’s available to them, regarding that delivery and if you can’t do that, then clearly you’re going to lose competitive advantage.
So here’s just a few of the ways Stream can help you improve your business and improve the service you give to your customers:
So first of all, because Stream helps you plan your route efficiently, makes sure your vehicle is available, makes sure your driver is available, makes sure that vehicle is roadworthy, you’re going to have a very efficient process, in terms of planning and delivering, shortening delivery times, improving the service and making sure those goods get out to the customers as quickly, and as effectively, as possible.
Secondly, one of the core aspects of Stream is the ability to help you improve your service at the point of delivery. Stream provides tracking all through that process. People are used to getting deliveries from Amazon, from DPD or Parcelforce. All these people have great ways of informing the customer exactly what’s happening with their delivery and for your business to keep up and compete you have to be able to do the same thing.
Stream has all of that functionality built-in, so you can be informed by SMS, by email, If there’s a delay they’ll be told, if it’s on time they’ll be told, exactly where it is they’ll be told, or they can go & search themselves, if they’re authorised to do that, and find out exactly what’s happening.
And often, of course, there are many parties involved in that delivery and again, anyone who is involved, be it the originator of that load, be it the customer, be it yourself, be it your own drivers, be it your own dispatch people, can find out exactly what’s happening very easily and very efficiently, and even see a moving map, if they so wish.
Why that’s important is of course because that level of expectation and that level of information is now absolutely expected by your customers, and by the people who are expecting those deliveries. Anything less than that and you’re just not living up to expectations.
Thirdly, and not to be underestimated, is the fact that proof of delivery is a core part of the Stream functionality. Again, that means there’s no ambiguity.
So you capture a signature, you can capture a photograph of goods in-situ, so if there’s any dispute about goods being delivered in good condition, or left in the wrong place, or delivered to the wrong address, etc., all that information is readily available, and even marked on Google Maps to say: “This is exactly where it was delivered”.
Saves phone calls, saves emails, saves disputes with customer service, and means really, that fewer people can handle a larger amount of consignments. Again, for your customers, it’s great because they can see exactly what they’ve got and when it was delivered.
So there’s just three really small points, in terms of how Stream can help you to get competitive advantage, market your services more efficiently, be more competitive, and really give the standard of service that people are looking for nowadays, quickly and efficiently.
So, that’s all from me today and I look forward to speaking to you again sometime in the future – Thank you!
For more on route planning
For more on keeping vehicles roadworthy
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