Scandinavian House’s implementation of STREAM has been featured in July’s edition of IBM Systems magazine, the leading publication for those who own or work on Power Systems servers running IBM i, AIX and Linux.
Focusing on how Scandinavian House has used cloud to improve services for both itself and its customers.
You can see our own case study of how well STREAM has worked for Scandinavian house here.
Scandinavian House are retailers and distributors of quality furniture, including beds and wardrobes, and have been using STREAM since 2012 to efficiently manage their deliveries. Scandinavian House now manage over three times the volume of orders they were prior to implementing STREAM, as well as reducing time spent on the phone answering customer queries, thanks to STREAM’s real-time driver tracking, and email and SMS updates, direct to customers, making delivery times more accurate, and automating driver delivery updates.
STREAM doesn’t just help customer service staff. According to the IBMI Systems Magazine Article:
“One of the most dramatic changes took place in the distribution centers. Pickers, packers, and drivers now all have immediate access to where orders are going. With that information, they can load trucks based on destination, weight, and other factors.”
Another benefit of STREAM’s delivery and transport management software is that cash flow is greatly sped up. In the article Anne Ridgway, director and co-owner of Scandinavian House, confirms:
“The minute there’s a delivery, we can invoice our customers and they, in turn, can do the same with their customers. That’s how simple it works. And everyone has vastly improved cash flow”
STREAM makes every part of the delivery and transport management for furniture retailers, like Scandinavian House, much more efficient. From order management and load planning to route optimisation and customer service, STREAM, and the STREAM mobile app for drivers improves the end-to-end delivery and transport management system.