In a previous post, we highlighted ways in which online retailers can use shipping and fulfillment to improve their customer service.

A recent study by Dotcom Distribution on the impact that COVID-19 has had on the e-Commerce sector highlights just how much consumer demands have grown throughout the pandemic and why customer service for an online retailer needs to be a top priority.

Check out the infographic below that we’ve put together to bring you some of the key pieces of data found in the Dotcom Distribution report.


To view the full report by Dotcom Distribution, click here.