In a previous post, we highlighted ways in which online retailers can use shipping and fulfillment to improve their customer service.

A recent study by Dotcom Distribution on the impact that COVID-19 has had on the e-Commerce sector highlights just how much consumer demands have grown throughout the pandemic and why customer service for an online retailer needs to be a top priority.

Check out the infographic below that we’ve put together to bring you some of the key pieces of data found in the Dotcom Distribution report.

Covid-Impact-Customer-Service-Infographic

To view the full report by Dotcom Distribution, click here.