Delivery Notifications

SMS Delivery Notifications can be used as an add-on to your existing Stream subscription to send custom notifications to your customers via text message, priced per 160-character SMS.

Unlimited for both email & SMS, but SMS messages do incur a cost, priced per 160-character SMS.

Yes, Notifications are created in Stream using an HTML editor, giving you the ability to add logos, change fonts, add custom signatures, and add any relevant contact information that you want to provide.

Yes, if you deliver or collect on behalf of other entities, these can be set up in Stream and customised accordingly

Yes, you can send SMS updates to customers in 150+ countries worldwide.

Unfortunately, this isn’t something we have available in Stream at the moment, but we’re always looking for new ways to support our subscribers, so get in touch to find out if this is something we could add to the Stream ecosystem.

By keeping customers updated about their delivery with accurate ETAs, they are far more likely to be available, reducing the number of deliveries that are missed due to a customer being out or otherwise engaged when the driver arrives. SMS in particular has one of the highest open rates of any messaging method, so sending delivery notifications via SMS instead of another method further increases the likelihood that customers will be available when the driver arrives.