Whether you’re aiming to protect your eBay seller standards, ensure 100% shipping compliance, or eliminate the “Item Not Received” (INR) claims that hurt your margins, the new eBay integration for Stream offers the ideal solution for self-delivery orders.
What is the eBay self delivery tracking integration?
For eBay sellers fulfilling orders through a self-delivery model, maintaining high logistics and delivery standards is critical to staying competitive and avoiding penalties.
Our new eBay integration enables Stream subscribers to automatically provide valid tracking information directly to the eBay Seller Hub.
When you self-deliver orders using your own fleet (or provide a delivery service on behalf of eBay sellers), you can now select StreamTech as your approved carrier in eBay and add the Stream tracking ID created for each order to the eBay Seller Hub.
By linking your Stream Tracking IDs to your eBay orders, you ensure your customers and eBay has real-time visibility and tracking updates from order to door.
Why is this important for eBay Sellers?
eBay monitors seller performance closely, and providing valid tracking is a non-negotiable requirement for maintaining “Top Rated Seller” status and avoiding defects.
Adding Stream Tracking IDs to your orders provides essential safeguards for your account:
Maintain high seller standards
eBay monitors delivery performance through their Seller Hub. For self-fulfilled orders, providing valid tracking is essential for maintaining seller standards.
Our eBay integration automatically provides valid tracking information via Aftership.
Providing real-time tracking data helps you minimise eBay tracking issues with your own fleet, maintain seller standards and protects your listings from being penalised and pushed down in search/ranking results.
Reduce “Item Not Received” claims
eBay’s consumer protection policies are robust. If an order is marked as undelivered or tracking is unavailable, sellers often lose “Item Not Received” cases automatically.
With Stream, your drivers capture irrefutable electronic Proof of Delivery (ePOD), including GPS-located, time-stamped signatures and photographic evidence of delivered products.
As Stream is a recognised carrier for eBay, this data provides the trusted confirmation needed to successfully dispute fraudulent claims by buyers and prevent eBay from debiting your account.
Enhance the customer experience
eBay shoppers expect transparency and want to know exactly when their order will arrive. By using Stream’s eBay integration, you provide customers with accurate delivery windows and real-time (and valid) tracking updates.
This reduces “Where Is My Order” (WISMO) enquiries and the likelihood of negative seller feedback, which is vital for eBay’s ranking algorithm.
Not yet a Stream customer?
Book a demo of Stream today to start automating your eBay logistics and protecting your seller rating.
Want to provide valid tracking for own fleet deliveries to other marketplaces?
Stream integrates with some of the world’s biggest and most popular marketplaces, including Amazon and Temu. We also have integrations with post-purchase and package tracking platforms Aftership and 17TRACK.
