Whether you’re aiming to protect your Temu shop health, ensure 100% shipping compliance, or eliminate the late delivery penalties and refund claims that can hurt your margins, the new Temu integration for Stream has you covered.
What is the Temu integration?
For Temu Local-to-Local sellers (merchants fulfilling orders for self-delivery from local warehouses), maintaining strict logistics and delivery standards is critical.
The new Temu integration allows Stream to automatically provide valid tracking event updates directly to the Temu Seller Center.
When you self-deliver using your own fleet, you can now designate Stream as your approved carrier in Temu. By linking your Stream Tracking IDs to your Temu orders, you ensure the platform has real-time visibility from order to door.
Why is this important for Temu Sellers?
Temu’s Local-to-Local and Semi-Managed models demand high levels of efficiency and minimum delivery standards.
Adding Stream Tracking IDs to your orders provides essential safeguards for your account:
Maintain high shipping compliance
Temu monitors seller performance closely. For local fulfilment, providing valid, real-time tracking is non-negotiable.
The Temu integration automatically syncs tracking information, which is made available to Temu. Consistently providing valid tracking helps you stay above Temu’s performance thresholds, protecting your listings from being restricted or your account from being suspended.
Reduce late delivery penalties & refund claims
Temu is known for its strict consumer protection. If an order is late or tracking is unavailable, Temu may automatically issue consumer credits (e.g. £5 for late standard shipping) or trigger ‘Refund Only’ outcomes for non-delivery claims.
With Stream, your drivers capture irrefutable electronic Proof of Delivery (ePOD), including GPS-located, time-stamped signatures and photographic evidence at the point of delivery.
If a buyer claims an order never arrived, you have the robust data needed to appeal the claim and prevent Temu from debiting your account for fraudulent ‘Item Not Received’ reports.
Enhance the customer experience
Temu shoppers expect transparency. By using Stream’s Temu integration, you provide customers with accurate delivery windows and real-time tracking. This reduces ‘Where Is My Order’ (WISMO) enquiries and the likelihood of negative reviews on your product pages, which are vital for Temu’s ranking algorithm.
Not yet a Stream customer?
Book a demo of the Stream platform today to start automating your Temu logistics and protecting your seller rating.
Looking for a different eCommerce platform or marketplace?
Stream integrates with a number of popular eCommerce platforms and marketplaces, including Amazon and eBay.
