Take control of your data. And get deeper insights into your business.
Without dedicated reporting and performance monitoring, it can be hard to get really good data, which you can interrogate and analyse.
Stream’s KPI reporting and dashboards let you easily manage your data it as you want and build the reports you need.
Get insights into your business performance. Make changes and improve
Set your own Key Performance Indicators (KPIs) so you can measure performance in key areas of your business – and easily report on them in whatever way you wish, and quickly spot where there’s room for improvement.
There are two options for our KPI Reporting:
Export your own KPI data
Extract and download a CSV file of your own data from Stream. Use that data to build the reports, statistics and insights that you need to improve your operation.
Your own KPI database
We can build, maintain and update a KPI database just for you. Using your own unique ‘key’ you can access your data and then use your preferred Business Intelligence (BI) tool to analyse your data in the way you want.
What insights can KPI reporting give you?
KPI reporting is important for any business. It lets you take a step back and get an overview of your operations – and your outcomes – so you can see where things are going well, and where changes need to be made.
For businesses making deliveries (or collections), it’s about lowering the cost of runs and making them more efficient, which then has a knock-on effect on emissions, too.
KPI reporting also about customer service. Customer service is at the heart of everything we do with Stream, both in making our users’ logistics processes more efficient and in enabling a positive delivery experience for the end consumer.
By viewing data about your business in a graphical way you can quickly and clearly visualise and answer important performance questions such as:
- What percentage of deliveries were on time?
- What was my delivery success rate?
- What’s causing any issues in my logistics operation?
- What changes can I make to resolve any issues (that could be anything from additional training / incentives for drivers, or allowing more unloading time at a problem location)
- What percentage of vehicles were fully utilised?
- How many hours are drivers on the road each day?
- How many miles are vehicles travelling each day?
- What are my emissions levels?
Using KPI reporting in your business
As a subscriber, you are responsible for providing that service – whether it’s delivering their own goods to consumers, collecting and dropping goods between locations, arranging maintenance visits, or something else entirely. You can use KPI reporting to get deeper insights into your business operations and start making improvements.
Your customers partners
Many Stream subscribers have a number of partners, distributors, wholesalers or customers. KPI reporting allows you to report back to your partners on their specific KPIs and data. You can be really open and transparent, visualising what you’re doing right and where there’s room for improvement not only in terms of deliveries and / or collections, but in customer service as well.
You could, for example, send your partners regular reports on how many of their deliveries were on time (for example, “We completed 98.8% of your deliveries on time last month”) or what the breakdown of service levels were over any given period.
Use your data to address issues head-on, if on-time deliveries fall below 95% for example, or demonstrate service level improvements over time both internally and externally.