Delivery Management

What Is The Real Cost Of Failed Deliveries?

Missed deliveries may be one of the most frustrating and time-consuming aspects of online shopping – both for consumers and for retailers. In fact, research from PCA Predict found that failed and late deliveries pose a significant cost to more than 65% of businesses. This is especially frustrating for retailers using their own vehicles to make their […]

Delivery Management Last Mile Delivery Logistics & Transport Management (TMS) Software Logistics News Posted by Paul on February 21, 2018.

Next Day Delivery Made Easy With Brightpearl & Stream Go

Next day delivery for retailers with their own vehicles We’re taking part in a webinar about fulfilling the next day delivery promise, with leading omni-channel retail management software provider, Brightpearl and our customer LOFT Interiors, who provide a one-stop furniture solution for the residential property industry on Thursday 22nd February at 2pm GMT. Register here to attend. Most […]

Delivery Management Last Mile Delivery Logistics News Posted by Paul on February 8, 2018.

The 5 Things You Need To Know About a Delivery (Before You Schedule It)

This post will tell you the 5 (yes, five) essential things that route planners should know about every delivery, beforethey begin scheduling. Delivery and logistics planning can be a stressful task. Trying to keep tabs on all the information required to plan routes – and gathering that information from multiple sources, like spreadsheets, customer order […]

Delivery Management Posted by Paul on July 31, 2017.

How to Customise Your Customer Service with Delivery Options

As digital moves into every facet of life, including both B2B and B2C commerce, consumers expect more personalised experiences. According to PWC’s retail insights 2017 report, online customers in the UK are increasingly demanding personalisation of their retail experience – and rewarding that personalisation with loyalty. This push for more personalised options does, of course, […]

Delivery Management Logistics News Posted by Paul on June 29, 2017.

SMS Notifications: The Simple Way To Avoid Missed Deliveries?

Missed deliveries are one of the most frustrating issues for retailers making deliveries in their own vehicles. The cost of sending a driver back out on the road can really begin to eat into your profits. Not to mention the time and resources spent arranging a re-delivery or worse, negotiating a refund. Missed deliveries are […]

Delivery Management Posted by Paul on March 29, 2017.

How to Keep Customers Happy with Better Delivery Management

We all know the formula: great customer experience = happy customers = repeat service + recommendations. However, what are the little things that help to please your customers? Excellent customer service during the ordering process is crucial – Business Insider says that 60% of consumers will abandon a cart due directly to poor customer service, […]

Delivery Management Posted by Paul on October 26, 2016.

Online Delivery Tips for Black Friday, Cyber Monday and Christmas 2016

This time last year we reported on some of the trends and challenges for online retailers, in managing their deliveries over Black Friday, Cyber Monday and into the Christmas period. Black Friday this year falls on 25th November and, from there on in, the retail sector has well and truly hit its busiest time of […]

Delivery Management Supply Chain Posted by Paul on October 16, 2016.

Keeping ahead of the game

It is clear that home delivery by online and multichannel retailers is growing at a rapid rate. Ecommerce Week has reported that growth in the sector increased by 15.7% in 2015, exceeding forecasts for the year, and Internet Retailing announced recently that UK online shoppers spent 18% more in February this year than in 2015. […]

Delivery Management Posted by Paul on April 29, 2016.

Report highlights delivery information as key issue for consumers

Providing consumers with accurate and timely delivery information are highlighted amongst the key issues influencing online consumers overall shopping experience according to the latest research released by IMRG, the UK’s industry association for online retail. The IMRG UK Consumer Home Delivery Review 2015 is in its seventh year and looks at the changing expectations and […]

Delivery Management Posted by Paul on May 27, 2015.

Why delivery management will really matter this Christmas

With only 49 shopping days left until Christmas, retailers will be gearing themselves up to their busiest time of the year. 2014 looks like it is going to be another bumper year for online retailers, with a number of research reports pointing to a continued growth in ecommerce in the run up to Christmas – and […]

Delivery Management Posted by Paul on November 5, 2014.

Doing business in the Cloud: transforming logistics and distribution

The number of applications available to businesses through the Cloud has steadily increased over the last few years. According to research findings in the 2014 North Bridge Future of Cloud Computing Survey, 45% of businesses want to or already run their company in the cloud. Cloud applications are increasingly being used to run customer relationship […]

Delivery Management Logistics & Transport Management (TMS) Software Posted by Paul on November 14, 2013.

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