Customer Service

Reviews, customer experience & exceptional deliveries

Reviews, customer experience & exceptional deliveries

Paul Rufus #StreamTeam update | 05 July 2019 | Reviews, customer experience & exceptional deliveries Hello and welcome to a very sunny Cheltenham. I’m Paul Rufus and I’m going to be doing the Stream update for this week. Now, I’m going to focus on an industry report published by Brightpearl, who are one of Stream’s […]

Customer Service Video Updates Posted by Zoe on July 5, 2019.
Click-and-collect, free delivery & easy returns

Click-and-collect, free delivery & easy returns

How does your final-mile stack up in 2019? The 2019 Multichannel Retail Report highlights convenience and customer experience as the keys to success in the future of retail. The report describes 2018 as a turbulent year across the board. With closures and trouble for some of the big names, SMEs can use omnichannel to their advantage. Many […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 15, 2019.
Could ship from store give your retail business the competitive edge?

Could ship from store give your retail business the competitive edge?

Ship-from-store offers retailers and brands an innovative way to gain a competitive edge. Recently, Metapack released a whitepaper looking at the competitive advantage bricks-and-mortar retailers could gain by ‘Putting Stores Back to Work‘ through a ship-from-store model. Ship-from-store is a fulfilment model which allows brands and retailers to ship orders directly from their stores to consumers. […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 6, 2019.
Achieve fast & frictionless delivery in the direct-to-consumer model

Achieve fast & frictionless delivery in the direct-to-consumer model

The retail landscape seems to be going through something of an existential crisis. Everywhere you turn, you’re faced with news of doom and gloom for retail and the high-street. From the retailers struggling under mounting pressure to the stores folding under the strain, the future looks bleak for retailers who aren’t willing to move with the times. But there […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on November 30, 2018.
Stream achieves Great User Experience 2018 Award

Stream achieves Great User Experience 2018 Award

Stream Check, our fleet management and vehicle maintenance software, has been featured in a comprehensive review by FinancesOnline, and recognised with awards in the Great User Experience and Rising Star categories, and in the top 50 for fleet management software. Stream Check was designed for ease-of-use, so to be recognised with a user experience award is a real achievement. […]

Customer Service Posted by Zoe on November 14, 2018.
Could a Delivery Logistics Platform Make Customers Happier?

Could a Delivery Logistics Platform Make Customers Happier?

Making your customers happier through Delivery Software The delivery and returns process have some of the lowest satisfaction scores, when it comes to online shopping, with around 40% of people wishing to improve shipping costs, ease and online tracking ability. As mentioned in this post, delivery expectations are only becoming more and more important to businesses: […]

Customer Service Delivery & Logistics Management Posted by Zoe on July 17, 2018.
How to manage next-day deliveries

How to manage next-day deliveries

Brightpearl webinar recording: ‘Best practice for next day delivery’ We recently co-presented a webinar with our partners Brightpearl and our customer LOFT Interiors to discuss how businesses can easily implement next day delivery. In this post, we’ll go over some of the information and ideas discussed in the webinar, particularly around next-day delivery tracking and […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on April 9, 2018.
What do Customers Expect from Deliveries in 2018?

What do Customers Expect from Deliveries in 2018?

MetaPack recently released their last report: ‘State of eCommerce Delivery’. The report is an annual study of consumers’ delivery expectations and experiences around eCommerce. You can download the full report from MetaPack here. The key findings of the report include an increasing demand from consumers for control and options about their delivery experience: “Demanding innovation […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 28, 2018.
What Is The Real Cost Of Failed Deliveries?

What Is The Real Cost Of Failed Deliveries?

Missed deliveries may be one of the most frustrating and time-consuming aspects of online shopping – both for consumers and for retailers. In fact, research from PCA Predict found that failed and late deliveries pose a significant cost to more than 65% of businesses. This is especially frustrating for retailers using their own vehicles to make their […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 21, 2018.
Consumer Tracking Screen Update Means Better Customer Experience

Consumer Tracking Screen Update Means Better Customer Experience

STREAM’s consumer tracking has had an update. The consumer tracking screen is the area in STREAM that allows end customers and businesses to view key information about the status of their delivery or collection. STREAM’s developers have been hard at work, improving the consumer tracking screen, to offer those end customers a better user experience. […]

Customer Service Delivery & Logistics Management Posted by Zoe on August 3, 2017.