The Retail Expectation Gap Report: 47% of retailers lose customers due to missed or delayed deliveries
A recent report by Brightpearl, in association with Parcelhub, has highlighted some insightful figures for the retail industry when it comes to understanding what customers want. The Retail Expectation Gap report, looks at whether the things that customers have come to expect, and what retailers have to offer, matches up, to uncover the expectation gap […]
Customer Service
Posted by Rob Spivey on August 5, 2021.