Customer Service

How online retailers are implementing technology to keep up with growing eCommerce demand

How online retailers are implementing technology to keep up with growing eCommerce demand

How has consumer behaviour shifted since the start of the pandemic? Even before the pandemic hit, demand for eCommerce was rising steadily. 2020/21’s lockdowns, quarantines and the closing of ‘non-essential’ high-street stores have been the catalyst for exponential growth in online retail. Customer expectations have risen, alongside the demand for eCommerce. Online retailers now operate […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on October 19, 2021.
The Retail Expectation Gap Report: 47% of retailers lose customers due to missed or delayed deliveries

The Retail Expectation Gap Report: 47% of retailers lose customers due to missed or delayed deliveries

A recent report by Brightpearl, in association with Parcelhub, has highlighted some insightful figures for the retail industry when it comes to understanding what customers want. The Retail Expectation Gap report, looks at whether the things that customers have come to expect, and what retailers have to offer, matches up, to uncover the expectation gap […]

Customer Service Posted by Rob Spivey on August 5, 2021.
Supply chain and logistics: Should you outsource or bring it in-house?

Supply chain and logistics: Should you outsource or bring it in-house?

What is supply chain management? Supply chain management refers to the planning and management involved in producing, shipping and selling products and/or services to the end-user. This may include a network of organisations, from manufacturers and producers, to suppliers and shipping companies. What is logistics management? Logistics management refers to a part of the overall […]

Customer Service Delivery & Logistics Management Posted by Zoe on April 21, 2021.
The State of eCommerce delivery in 2021

The State of eCommerce delivery in 2021

The retail landscape changed rapidly during the pandemic, with online retail and eCommerce growing exponentially in 2020 and 2021. We’re now in a delivery-first economy – and consumer expectations have expanded to match. eCommerce had already been growing steadily by the start of 2020, and the pandemic just accelerated that growth. The convenience of online […]

Customer Service Delivery & Logistics Management Posted by Zoe on .
COVID Impact & Customer Service in e-Commerce (Infographic)

COVID Impact & Customer Service in e-Commerce (Infographic)

In a previous post, we highlighted ways in which online retailers can use shipping and fulfillment to improve their customer service. A recent study by Dotcom Distribution on the impact that COVID-19 has had on the e-Commerce sector highlights just how much consumer demands have grown throughout the pandemic and why customer service for an […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on March 30, 2021.
Delivery Tracking System: Where is my Garden Furniture?

Delivery Tracking System: Where is my Garden Furniture?

We, as members of the UK general public, have long been dreaming of the day when the announcement would come, detailing the lifting of lockdown restrictions and finally being able to get the garden furniture and BBQ out and interact with our friends and family in a non-virtual setting.  Following the Prime Minister’s press conference […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on March 22, 2021.
How can online retailers improve customer experiences using shipping and fulfilment in 2021?

How can online retailers improve customer experiences using shipping and fulfilment in 2021?

It was back in 2007 that the online retail giant, Amazon, launched its Prime delivery service, a low-cost monthly subscription that would set a new standard for the shipping and fulfilment of products purchased over the internet.  Amazon’s revolutionary Prime service provided subscribers with unlimited one day delivery on more than a million products available […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on February 3, 2021.
The eCommerce Cloud Ecosystem

The eCommerce Cloud Ecosystem

Since March 2020 the face of online retail has changed fundamentally. eCommerce is now the standard Even before the pandemic hit in 2020, the eCommerce retail sector had been growing steadily for the past 5-6 years. Today, whether you operate B2B or B2C, having an online presence – and the infrastructure to support that – is […]

Customer Service Delivery & Logistics Management Posted by Zoe on January 27, 2021.
How important is an online presence for businesses making deliveries in 2021?

How important is an online presence for businesses making deliveries in 2021?

Since March 2020 the face of online retail has changed fundamentally. There are so many changes to that particular sector, that particular market. As well as the pandemic, there are all sorts of other things that have clicked into place. We’ve potentially been gearing up to this for not just the last 10 months, but […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on .
Where’s my parcel? And other customer service questions…

Where’s my parcel? And other customer service questions…

Answering your customer’s delivery FAQs with Stream Anyone working in a customer-facing role knows only too well that you will be asked the same questions again and again and again. For Stream users – whether they delivery goods B2B, direct-to-consumer or as a 3PL – being able to quickly and accurately respond to questions is […]

Customer Service Posted by Zoe on September 4, 2020.