Customer Service

COVID Impact & Customer Service in e-Commerce (Infographic)

COVID Impact & Customer Service in e-Commerce (Infographic)

In a previous post, we highlighted ways in which online retailers can use shipping and fulfillment to improve their customer service. A recent study by Dotcom Distribution on the impact that COVID-19 has had on the e-Commerce sector highlights just how much consumer demands have grown throughout the pandemic and why customer service for an […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on March 30, 2021.
Delivery Tracking System: Where is my Garden Furniture?

Delivery Tracking System: Where is my Garden Furniture?

We, as members of the UK general public, have long been dreaming of the day when the announcement would come, detailing the lifting of lockdown restrictions and finally being able to get the garden furniture and BBQ out and interact with our friends and family in a non-virtual setting.  Following the Prime Minister’s press conference […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on March 22, 2021.
How can online retailers improve customer experiences using shipping and fulfilment in 2021?

How can online retailers improve customer experiences using shipping and fulfilment in 2021?

It was back in 2007 that the online retail giant, Amazon, launched its Prime delivery service, a low-cost monthly subscription that would set a new standard for the shipping and fulfilment of products purchased over the internet.  Amazon’s revolutionary Prime service provided subscribers with unlimited one day delivery on more than a million products available […]

Customer Service Delivery & Logistics Management Posted by Rob Spivey on February 3, 2021.
The eCommerce Cloud Ecosystem

The eCommerce Cloud Ecosystem

Since March 2020 the face of online retail has changed fundamentally. eCommerce is now the standard Even before the pandemic hit in 2020, the eCommerce retail sector had been growing steadily for the past 5-6 years. Today, whether you operate B2B or B2C, having an online presence – and the infrastructure to support that – is […]

Customer Service Delivery & Logistics Management Posted by Zoe on January 27, 2021.
Where’s my parcel? And other customer service questions…

Where’s my parcel? And other customer service questions…

Answering your customer’s delivery FAQs with Stream Anyone working in a customer-facing role knows only too well that you will be asked the same questions again and again and again. For Stream users – whether they delivery goods B2B, direct-to-consumer or as a 3PL – being able to quickly and accurately respond to questions is […]

Customer Service Posted by Zoe on September 4, 2020.
How reviews can make or break trust in your brand

How reviews can make or break trust in your brand

In retail (and especially eCommerce), customer expectations are higher than ever, and the rise of review culture makes it all the more important that customer experience is prioritised. Brands are now recognising the emphasis consumers place on reviews during the buying (and delivery) process. We all know that people are twice as likely to share a bad […]

Customer Service Integrate with Stream Posted by Zoe on April 23, 2020.
Pivoting to eCommerce: How bricks-and-mortar businesses can quickly start selling online

Pivoting to eCommerce: How bricks-and-mortar businesses can quickly start selling online

Wholesalers, distributors and retailers operating from bricks-and-mortar premises are quickly having to find new ways to get products into the hands of their customers. For those without an established online presence, the prospect of transacting through an eCommerce website may be daunting. We’ve gathered together some resources to help brick-and-mortar businesses pivot smoothly to eCommerce. […]

Customer Service Delivery & Logistics Management Posted by Zoe on April 15, 2020.
COVID-19 Resources for the logistics sector

COVID-19 Resources for the logistics sector

We are compiling resources that could help those in the transport and logistics sector to navigate the current COVID-19 pandemic. We’ll continue to update resources in this blog post and in this thread on Twitter. First, we shared a post on the blog last week about COVID-19 in the logistics sector. You can read the […]

#StreamTeam Customer Service Delivery & Logistics Management ePOD Devices Fleet & Compliance Management Posted by Zoe on April 9, 2020.
How businesses in the logistics sector can cope with COVID-19

How businesses in the logistics sector can cope with COVID-19

The Coronavirus pandemic has led to a great deal of uncertainty across the world. A focus on social distancing has put huge pressure on supply chains, as customers stockpile and stores work to keep shelves stocked with essentials. An additional impact that social distancing measures have had on the logistics sector is a monumental shift […]

#StreamTeam Customer Service Delivery & Logistics Management Fleet & Compliance Management Posted by Zoe on March 20, 2020.
KPI Dashboards & Reporting

KPI Dashboards & Reporting

Dave Pickburn #StreamTeam Update | 20 February 2020 | KPI Dashboards & Reporting  Understand your business better with flexible KPI reporting built into Stream. Set your own Key Performance Indicators (KPIs), visually measure them, and report on them in whatever way you wish. Transcript I’m Dave Pickburn and I am the founder of Stream […]

#StreamTeam Customer Service Delivery & Logistics Management Video Updates Posted by Zoe on February 20, 2020.