Customer Service

Where’s my parcel? And other customer service questions…

Where’s my parcel? And other customer service questions…

Answering your customer’s delivery FAQs with Stream Anyone working in a customer-facing role knows only too well that you will be asked the same questions again and again and again. For Stream users – whether they delivery goods B2B, direct-to-consumer or as a 3PL – being able to quickly and accurately respond to questions is […]

Customer Service Posted by Zoe on September 4, 2020.
How reviews can make or break trust in your brand

How reviews can make or break trust in your brand

In retail (and especially eCommerce), customer expectations are higher than ever, and the rise of review culture makes it all the more important that customer experience is prioritised. Brands are now recognising the emphasis consumers place on reviews during the buying (and delivery) process. We all know that people are twice as likely to share a bad […]

Customer Service Integrate with Stream Posted by Zoe on April 23, 2020.
Pivoting to eCommerce: How bricks-and-mortar businesses can quickly start selling online

Pivoting to eCommerce: How bricks-and-mortar businesses can quickly start selling online

Wholesalers, distributors and retailers operating from bricks-and-mortar premises are quickly having to find new ways to get products into the hands of their customers. For those without an established online presence, the prospect of transacting through an eCommerce website may be daunting. We’ve gathered together some resources to help brick-and-mortar businesses pivot smoothly to eCommerce. […]

Customer Service Delivery & Logistics Management Posted by Zoe on April 15, 2020.
COVID-19 Resources for the logistics sector

COVID-19 Resources for the logistics sector

We are compiling resources that could help those in the transport and logistics sector to navigate the current COVID-19 pandemic. We’ll continue to update resources in this blog post and in this thread on Twitter. First, we shared a post on the blog last week about COVID-19 in the logistics sector. You can read the […]

#StreamTeam Customer Service Delivery & Logistics Management ePOD Devices Fleet & Compliance Management Posted by Zoe on April 9, 2020.
How businesses in the logistics sector can cope with COVID-19

How businesses in the logistics sector can cope with COVID-19

The Coronavirus pandemic has led to a great deal of uncertainty across the world. A focus on social distancing has put huge pressure on supply chains, as customers stockpile and stores work to keep shelves stocked with essentials. An additional impact that social distancing measures have had on the logistics sector is a monumental shift […]

#StreamTeam Customer Service Delivery & Logistics Management Fleet & Compliance Management Posted by Zoe on March 20, 2020.
KPI Dashboards & Reporting

KPI Dashboards & Reporting

Dave Pickburn #StreamTeam Update | 20 February 2020 | KPI Dashboards & Reporting  Understand your business better with flexible KPI reporting built into Stream. Set your own Key Performance Indicators (KPIs), visually measure them, and report on them in whatever way you wish. Transcript I’m Dave Pickburn and I am the founder of Stream […]

#StreamTeam Customer Service Delivery & Logistics Management Video Updates Posted by Zoe on February 20, 2020.
Delivery, logistics & transportation trends 2020

Delivery, logistics & transportation trends 2020

2019 has been a big year for the #StreamTeam. Many of our 2019 predictions have come to pass, we’ve released lots of new and exciting functionality into Stream, with new partnerships & integrations in the Stream ecosystem, plenty of happy new users onboard, and 30+ new videos on the #StreamTeam YouTube channel. So, what are […]

#StreamTeam Customer Service Delivery & Logistics Management Posted by Zoe on December 20, 2019.
The Subscription Model & Innovation

The Subscription Model & Innovation

Paul Rufus #StreamTeam Update | 17 October 2019 | The Subscription Model & Innovation  I’m Paul Rufus, I look after the marketing here at Stream Stream’s an innovative product, it’s cloud-based and very much that subscription model in the subscription economy, and obviously Stream’s available on a monthly subscription basis but it’s been really […]

Customer Service Delivery & Logistics Management Video Updates Posted by Zoe on October 17, 2019.
Automation: the Holy Grail of Retail Operations

Automation: the Holy Grail of Retail Operations

Automate your retail & logistics operations with Brightpearl & Stream so you can focus on business growth Automation is sometimes hailed as a fix-all solution. A ‘set-it-and-forget-it’ way to improve productivity, save time, eliminate mistakes, make more efficient use of resources – the list goes on. But “not so fast,” you may be thinking “my […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on October 16, 2019.
Using Stream for Competitive Advantage

Using Stream for Competitive Advantage

Rob Jackson #StreamTeam update | 04 September 2019 | Using Stream for Competitive Advantage  So, My name’s Rob Jackson, I’m the sales & marketing director at Stream and what I wanted to talk to you about today is how to use Stream to give you competitive advantage. So one of the key aspects of […]

Customer Service Video Updates Posted by Zoe on September 4, 2019.