Customer Service

Delivery, logistics & transportation trends 2020

2019 has been a big year for the #StreamTeam. Many of our 2019 predictions have come to pass, we’ve released lots of new and exciting functionality into Stream, with new partnerships & integrations in the Stream ecosystem, plenty of happy new users onboard, and 30+ new videos on the #StreamTeam YouTube channel. So, what are […]

#StreamTeam Customer Service Delivery & Logistics Management Posted by Zoe on December 20, 2019.

The Subscription Model & Innovation

Paul Rufus #StreamTeam Update | 17 October 2019 | The Subscription Model & Innovation I’m Paul Rufus, I look after the marketing here at Stream Stream’s an innovative product, it’s cloud-based and very much that subscription model in the subscription economy, and obviously Stream’s available on a monthly subscription basis but it’s been really […]

Customer Service Delivery & Logistics Management Video Updates Posted by Zoe on October 17, 2019.

Automation: the Holy Grail of Retail Operations

Automate your retail & logistics operations with Brightpearl & Stream so you can focus on business growth Automation is sometimes hailed as a fix-all solution. A ‘set-it-and-forget-it’ way to improve productivity, save time, eliminate mistakes, make more efficient use of resources – the list goes on. But “not so fast,” you may be thinking “my […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on October 16, 2019.

Using Stream for Competitive Advantage

Rob Jackson #StreamTeam update | 04 September 2019 | Using Stream for Competitive Advantage So, My name’s Rob Jackson, I’m the sales & marketing director at Stream and what I wanted to talk to you about today is how to use Stream to give you competitive advantage. So one of the key aspects of […]

Customer Service Video Updates Posted by Zoe on September 4, 2019.

Home Delivery in the Customer Experience Economy

What is the customer experience economy? The customer experience economy is the natural progression, as goods & services have improved, and people have become accustomed to a particular lifestyle. The customer experience economy that we talk about today is based on a theory from Pine & Gilmour, that predicts a shift in the drivers of […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on July 26, 2019.

Reviews, customer experience & exceptional deliveries

Paul Rufus #StreamTeam update | 05 July 2019 | Reviews, customer experience & exceptional deliveries Hello and welcome to a very sunny Cheltenham. I’m Paul Rufus and I’m going to be doing the Stream update for this week. Now, I’m going to focus on an industry report published by Brightpearl, who are one of Stream’s […]

Customer Service Video Updates Posted by Zoe on July 5, 2019.

Click-and-collect, free delivery & easy returns

How does your final-mile stack up in 2019? The 2019 Multichannel Retail Report highlights convenience and customer experience as the keys to success in the future of retail. The report describes 2018 as a turbulent year across the board. With closures and trouble for some of the big names, SMEs can use omnichannel to their advantage. Many […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 15, 2019.

Could ship from store give your retail business the competitive edge?

Ship-from-store offers retailers and brands an innovative way to gain a competitive edge. Recently, Metapack released a whitepaper looking at the competitive advantage bricks-and-mortar retailers could gain by ‘Putting Stores Back to Work‘ through a ship-from-store model. Ship-from-store is a fulfilment model which allows brands and retailers to ship orders directly from their stores to consumers. […]

Customer Service Delivery & Logistics Management Posted by Zoe on February 6, 2019.

Achieve fast & frictionless delivery in the direct-to-consumer model

The retail landscape seems to be going through something of an existential crisis. Everywhere you turn, you’re faced with news of doom and gloom for retail and the high-street. From the retailers struggling under mounting pressure to the stores folding under the strain, the future looks bleak for retailers who aren’t willing to move with the times. But there […]

Customer Service Delivery & Logistics Management Integrate with Stream Posted by Zoe on November 30, 2018.

Stream achieves Great User Experience 2018 Award

Stream Check, our fleet management and vehicle maintenance software, has been featured in a comprehensive review by FinancesOnline, and recognised with awards in the Great User Experience and Rising Star categories, and in the top 50 for fleet management software. Stream Check was designed for ease-of-use, so to be recognised with a user experience award is a real achievement. […]

Customer Service Posted by Zoe on November 14, 2018.

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