Can your delivery and transport management software meet the needs of e-tailing in 2025?

There is little doubt that ecommerce has had a significant impact on consumer buying behaviour over recent years and this had a knock on impact on how retailers and the logistics industry have had interact with their customers.

The speed of change of this retail revolution is increasing with few commentators able to predict what the e-retailing landscape will look like in five years, let alone in 20 years. But, that is exactly what global logistics organisation Deutsche Post DHL has done in its study: ‘Global e-tailing 2025’.

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The cost of failed online deliveries

According to the IMRG Valuing Home Delivery Review 2014, the total cost of failed online deliveries is expected reach £771 million this year and that is a fall of 50 per cent over the past two years, due primarily to innovations in delivery management systems.

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Meeting customer delivery expectations

There are many issues facing the modern retailer. Driving footfall into their stores; customers’ showrooming while in them; competition from online-only retailers and managing the many channels available to a retailer.

Above all, these challenges are driven by the need to provide a convenient service to the consumer. Never has this been more evident than in the requirement to provide a delivery service that, at the very least meets the expectations of the customer.

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Mobile technology delivers business benefits in logistics

According to the IMRG MetaPack UK Delivery Index almost one in ten (9.21 per cent) attempted deliveries by UK couriers failed in June. That's a steep rise from just 4.39% in May. 

The answer according to OpenMarket is "using mobile technology to engage along various points in the consumer journey can dramatically improve satisfaction levels, drive down operational costs for the 3PL and enable actionable insight into end-user habits.” 

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Doing business in the Cloud: transforming logistics and distribution

The number of applications available to businesses through the Cloud has steadily increased over the last few years. According to research findings in the 2014 North Bridge Future of Cloud Computing Survey, 45% of businesses want to or already run their company in the cloud.

Cloud applications are increasingly being used to run customer relationship management (CRM), enterprise resource management (ERP), customer service, accounts, business analytics and ecommerce business operations.

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